Privacy policy

Privacy Policy, Cookie Policy & Website Terms

Last Updated: [30/06/2026]

At Ascapart Coffee ("we", "us", "our"), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This policy explains how we collect, use and protect your personal data, how we use cookies, and the terms that apply when you use our website and purchase products from us.

Business Details
Ascapart Coffee

1 Guildhall Place, Southampton, SO14 7DU, United Kingdom.


Email: info@ascapartcoffee.co.uk

For the purposes of UK data protection law, Ascapart Coffee is the data controller responsible for your personal data.

Privacy Policy

Information We Collect

Information You Provide

We may collect:

  • Name

  • Billing and delivery addresses

  • Email address

  • Telephone number

  • Account information if you create an account

  • Order and payment information

  • Communications with us

Information Collected Automatically

When you visit our website, we may collect:

  • IP address

  • Browser and device information

  • Website usage information

  • Cookies and similar technologies

  • Pages visited and actions taken on our website

How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Deliver products and provide customer support

  • Process payments and prevent fraud

  • Manage your account

  • Improve our website, products and services

  • Comply with legal and regulatory obligations

  • Send marketing communications where you have consented or where permitted by law

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Performance of a contract with you

  • Compliance with legal obligations

  • Our legitimate interests in operating and improving our business

  • Your consent where required

Payment Information

Payments are processed securely by our payment providers. We do not store full payment card details on our servers.

Marketing Communications

You may subscribe to receive updates, offers and news from Ascapart Coffee.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails; or

  • Contacting us directly.

Sharing Your Information

We may share your information with trusted third parties who help us operate our business, including:

  • Payment processors

  • Delivery and courier providers

  • Website and email service providers

  • Professional advisers

  • Regulatory authorities where required by law

We require all third parties to handle your information securely and in accordance with applicable data protection laws.

International Transfers

Where personal data is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place in accordance with UK data protection legislation.

Data Retention

We keep personal information only for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, tax and accounting obligations.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information in certain circumstances

  • Request restriction of processing

  • Object to certain types of processing

  • Request transfer of your personal information where applicable

  • Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the details above.

Complaints

If you have concerns about how we use your personal information, please contact us so that we can attempt to resolve the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO).

Cookie Policy

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help our website function correctly, remember your preferences and improve your browsing experience.

How We Use Cookies

We use cookies to:

  • Ensure the website functions properly

  • Remember your preferences and shopping basket

  • Understand how visitors use our website

  • Improve website performance and user experience

  • Deliver relevant marketing communications where consent has been provided

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the operation of our website and cannot be switched off.

Performance and Analytics Cookies

These cookies help us understand how visitors use our website so that we can improve functionality and performance.

Functional Cookies

These cookies remember choices you make and provide enhanced features.

Marketing Cookies

These cookies may be used to provide relevant advertising and measure the effectiveness of marketing campaigns.

Managing Cookies

You can manage cookie preferences through our cookie consent banner or through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Website Terms & Conditions

Website Use

By accessing and using this website, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our website.

Products and Availability

We make every effort to ensure that product descriptions, images and pricing are accurate. However, minor variations may occur.

All products are subject to availability. We reserve the right to withdraw products or amend pricing at any time.

Orders

An order placed through our website constitutes an offer to purchase our products.

You will receive an email acknowledging receipt of your order. A contract between you and Ascapart Coffee is formed when we dispatch your order.

We reserve the right to refuse or cancel orders where necessary, including where:

  • Products are unavailable

  • Pricing errors have occurred

  • Fraud or misuse is suspected

Pricing and Payment

All prices are displayed in Pounds Sterling (£) and include VAT where applicable.

Payment must be received in full before goods are dispatched.

Delivery

Delivery times are estimates only and are not guaranteed.

We are not liable for delays caused by circumstances outside our reasonable control, including courier delays, severe weather or industrial action.

Returns and Refunds

Our Returns & Refunds Policy forms part of these Terms and Conditions.

As roasted coffee is a perishable product, we cannot accept returns due to a change of mind.

This does not affect your statutory rights. If products are faulty, damaged, incorrect or not as described, you may be entitled to a repair, replacement or refund in accordance with applicable law.

Intellectual Property

All content on this website, including text, logos, graphics, photographs and designs, is owned by or licensed to Ascapart Coffee and may not be copied, reproduced or used without our prior written permission.

Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

To the fullest extent permitted by law, Ascapart Coffee shall not be liable for any indirect or consequential losses arising from the use of this website or the purchase of products from it.

Governing Law

These Terms and Conditions and any disputes arising from them shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to This Policy

We may update this Privacy Policy, Cookie Policy and Terms & Conditions from time to time. Any changes will be published on this page and take effect immediately upon publication.