Shipping Policy

Last Updated: [30/06/2026]

At Ascapart Coffee, we aim to dispatch your order as quickly and efficiently as possible. This Shipping Policy explains how we process and deliver orders placed through our website.

Order Processing

Orders are typically processed within 1–2 working days of being placed. During periods of high demand, promotions, or public holidays, processing times may be slightly longer.

Orders placed on weekends or bank holidays will be processed on the next working day.

Roasted Coffee Orders

Our coffees are roasted in small batches to ensure freshness. To maintain quality, some coffees may be roasted to order, which can occasionally affect dispatch times. If there is likely to be a significant delay, we will contact you using the details provided with your order.

Delivery Options

Available delivery methods and charges are displayed at checkout before you complete your purchase.

Estimated delivery times are provided for guidance only and begin once your order has been dispatched.

Delivery Areas

We currently deliver to addresses within the United Kingdom. For international delivery enquiries, please contact us before placing your order.

Delivery Times

While we make every effort to meet estimated delivery times, delays may occasionally occur due to circumstances outside our reasonable control, including:

• Adverse weather conditions

• Courier delays

• Industrial action

• Transport disruptions

• Periods of exceptionally high demand

We are not responsible for delays caused by events outside our reasonable control, but we will endeavour to keep you informed where possible.

Incorrect Delivery Information

Please ensure that all delivery information is accurate when placing your order.

We cannot accept responsibility for delays, failed deliveries or additional costs arising from incorrect or incomplete delivery details provided by the customer. Additional delivery charges incurred as a result of incorrect information may be payable by the customer.

Failed Delivery Attempts

If a delivery cannot be completed because no one is available to receive it, the courier may:

• Leave the parcel in a designated safe place;

• Deliver to a neighbour where permitted;

• Take the parcel to a local collection point; or

• Attempt redelivery in accordance with the courier's procedures.

Please follow any instructions provided by the courier regarding redelivery or collection.

Missing or Damaged Orders

If your order arrives damaged, incomplete or has not been delivered within a reasonable period after dispatch, please contact us as soon as possible at [Contact Email Address], quoting your order number.

Where an item is confirmed as lost, damaged, incorrect or not as described, we will provide an appropriate remedy in accordance with your statutory rights, which may include a replacement, refund or other suitable resolution.

Risk and Ownership

Ownership of goods passes to you once full payment has been received and the goods have been delivered to the delivery address specified in your order.

Nothing in this policy affects your statutory rights. If goods are lost or damaged before they are delivered to you, we remain responsible for providing an appropriate remedy in accordance with applicable consumer law.

Contact Us

If you have any questions regarding delivery or your order, please contact us:

Ascapart Coffee
Email: info@ascapartcoffee.co.uk