Returns & Refunds Policy

At Ascapart Coffee, we want you to be delighted with your order. As we sell fresh, perishable food products, our returns policy differs slightly from that of non-perishable goods.

Coffee & Perishable Products

Our coffees are roasted to order and are considered perishable goods. Because of this, we cannot accept returns or offer refunds on coffee or other perishable products simply because you have changed your mind, ordered the wrong item, or do not like the taste.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, defective, not as described, or you have received the wrong item, please contact us within 48 hours of delivery by emailing liam@ascapart.co.uk and include:

• Your order number

• A description of the issue

• Photographs of the item and packaging where possible

If we determine that the item is faulty, damaged, or incorrect, we will offer an appropriate remedy, which may include:

• A replacement product

• A full refund

• A partial refund where appropriate

Refunds will be issued to your original payment method.

If an item is faulty, damaged, incorrect, or not as described, Ascapart Coffee will cover the reasonable cost of return shipping or provide a prepaid return label where appropriate.

Proof of Purchase

We may request your order number or other proof of purchase when processing a return or refund request.

Your Statutory Rights

Nothing in this Returns & Refunds Policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.